FAQ's

Cremation Urn FAQ's
Urn Information
	Cremation urns hold the ashes/remains of a deceased loved one. The Urn can serve as a permanent display memorial or be buried .The urn does not necessarily have to hold the ashes but instead hold a special reminder/keepsake, such as a lock of hair, photograph or jewellery, any item that maybe special to you and your family.
Choosing an Urn
	We have a wide variety of Urns and Keepsakes to be in accordance with your wishes. We offer a range to suit traditional or perhaps a more modern taste.
	If you are unsure which remembrance product you would like it may help to look for the Urn/keepsake that best reflects your loved ones personality?
What size urn will I need?
	When choosing your urn it is important to think about the volume and size
	Standard size urns are 3 litres and are suitable for an average adult
	If you only want to keep a small amount of the ashes perhaps consider one of our keepsakes
	(Standard size urns are 3 litres and are suitable for an average adult.)
How to open and close an urn?
	This depends on the urn that you order. Some of our urns have screw tops whereas some are glued on once the ashes are placed inside.
Can I seal the urn?
	Yes, you can permanently seal the urn with a sealant epoxy resin. Simply apply the epoxy around the rim of the access panel, and then securely fasten the panel on to the urn.
Who puts the ashes into my urn?
	Your crematorium or funeral directors will usually hand you the ashes in some type of container. Within this container the ashes are usually contained in a plastic bag, we recommend keeping them in the plastic container and then place them into the urn.
	If you feel uncomfortable doing this please contact us on we can arrange to do this on your behalf. Our personnel who handle the ashes are qualified Funeral Directors holding the Diploma qualification and members of the British Institute Of Funeral Directors.
Keepsake Miniature FAQ'S
What is a Keepsake Miniature/Pendant or Miniature Urn?
	This range holds a small amount of the ashes or a remembrance token such as a lock of hair or a small photograph. These products are useful when there may be several family members that would like to have a small amount of your loved ones ashes.
How do the ashes go into the keepsake?
	Your keepsake will have a threaded top or bottom that will allow you to fill your keepsake.
	If you feel uncomfortable doing this please contact us on we can arrange to do this on your behalf. Our personnel who handle the ashes are qualified Funeral Directors holding the Diploma qualification and members of the British Institute Of Funeral Directors.
How much of the ashes will fit into a keepsake?
	The interior cavity of your keepsake is very small approx 5cm by 5cm with a small opening to place the ashes into.
Do I fill the keepsake myself?
	Yes, however, if you feel uncomfortable doing this please contact us on we can arrange to do this on your behalf. Our personnel who handle the ashes are qualified Funeral Directors holding the Diploma qualification and members of the British Institute Of Funeral Directors.
Pet Urns?
	All our urns can be used for holding the ashes of your companion pet, you can choose any of our range of urns or we also have a selection of urns specifically designed for your pet
Biodegradable Urn FAQ's
How long will the urn take to break down when buried in the ground?
	It can take several months depending on local conditions. Generally the more moisture in the soil, the quicker the urn will biodegrade
Will the urn biodegrade before I have time to bury or scatter?
	No, these biodegradable urns are designed to be durable and will not begin to biodegrade until they are placed in "the elements" (earth or water). This allows families to wait until they are ready to scatter or bury the ashes
Can I travel with the urn?
	Yes, all of our Biodegradable urns are very durable and fine to travel with.
	If you are traveling abroad or looking to bring a loved ones ashes home from abroad please click here to visit our specialist services website where we can offer help and assistance with this
Delivery FAQ'S
How long will it take to receive my urn?
	Most of our urns are held in stock and so will be dispatched within 72 hours. If your order is not in stock we will advise you by email of the expected delivery date.
	If you have a specific timescale that requires a more urgent response and delivery i.e pending funeral, please contact us on where we will do our best to accommodate your request
Can you deliver outside of the UK?
	Please contact us on if you require delivery outside of the UK